Services
We don’t hand over software. We stay.
From the first conversation to year fifteen of support, the same team tailors, implements, trains and supports your MIMICS systems.
Customisation & localisation
Software should not be one-size-fits-all. We learn how your institution works, then tailor each system to your exact specifications — while keeping it intuitive to use.
- Every MIMICS system is fully customisable
- Configured for full compliance with local statutes, wherever you operate
- Custom calculations, workflows, approvals and reports
Implementation & data conversion
We install, convert your historical data and interface with your existing systems. Every implementation is tailored, so timelines depend on scope — typically six months for a focused project and up to one to two years for a full implementation.
- On-site or remote implementation
- Data conversion from legacy systems or manual ledgers
- Interfacing and accounting set-up specific to you
Training
Remote and on-site training, tailored to your system configuration and workflows, so every user is productive from day one.
- Full tutorials at installation
- Tailored to your configuration and workflows
- Remote or on-site, at your choice
Support & maintenance
Dedicated post-implementation support with direct access to our technical team — many clients have worked with us for 15+ years.
- Responsive helpdesk, day or night
- Regular software updates and compliance-driven enhancements
- Proactive account reviews
Deployment & disaster recovery
Run MIMICS on-premise, in the cloud or hybrid. We work with your IT team on the right architecture, and offer real-time replication or automated cloud backups for disaster recovery.
- AWS, Microsoft Azure, Oracle Cloud and others
- Backup server with real-time data replication
- You keep ownership and control of your cloud subscription
Integration, APIs & web portals
Connect MIMICS to the rest of your stack — financial networks, data warehouses, CRMs and client-facing web portals — or have us build custom web applications to your specification.
- Secure read-only database views and documented data dictionary
- SWIFT, RTGS, ACH, Bloomberg, Reuters, FIX and more
- Client portals and custom web development
How a project runs
From first conversation to go-live — built around your institution.
- 01
Discover
We learn your operations, regulations and the systems you already run.
- 02
Tailor
We configure and customise the MIMICS systems you choose to match your exact needs.
- 03
Implement
We convert your data, build interfaces and install on-premise or in your cloud.
- 04
Train
Your team is trained remotely or on-site on its own configuration and workflows.
- 05
Support
Ongoing helpdesk, updates and compliance-driven enhancements for years to come.
Security & compliance
Your data, protected beyond industry standard.
Deploy on-premise, on AWS, Azure, Oracle Cloud or hybrid — security and compliance controls come with every system.
Encrypted by default
All MIMICS databases are fully encrypted, with data tokenisation for sensitive values.
Sensitive IDs stay local
Data such as Tax IDs and SSNs are only held locally and never reach our database.
Access control
Configurable password strength, biometric or scan-card authentication, VPN-only access and session timeouts.
Compliance built in
AML/KYC, OFAC and watchlist screening, FATCA/CRS, suspicious-activity monitoring and full audit trails.
FAQ
Questions institutions ask us.
Can’t find your answer? Our team will respond directly.
Ask a questionCan MIMICS software be customised to our institution?
Yes. All of our software is fully customisable, and we work with you personally to tailor each program to the individual needs of your business — including full compliance with local statutes in your country.
We’re not very technical. How easy is the software to use?
We design every product with our customers in mind, so it is user-friendly and intuitive. We give full tutorials at installation, and our support team is always available to help.
How long does implementation take?
Every MIMICS implementation is tailored, so it depends on the systems commissioned, data conversion, customisations, interfacing and accounting specifications unique to you. Our quickest implementations take around six months; a full implementation can take one to two years.
Do you offer training?
Yes — both remote and on-site training, tailored to your specific system configuration and workflows. We also give full tutorials at installation.
What support do you provide after go-live?
Dedicated post-implementation support with direct access to our technical team: responsive helpdesk, regular software updates, compliance-driven enhancements and proactive account reviews.
Can MIMICS run in the cloud?
Yes. MIMICS can be deployed on-premise, in the cloud (AWS, Azure, Oracle Cloud and others) or in a hybrid model. We do not host directly, but we configure our software for whichever hosting you choose and work with your IT team on the best architecture.
How is our data secured?
MIMICS uses SSL and fully encrypted databases with data tokenisation. Sensitive data such as Tax IDs and SSNs are only held locally and never reach our database.
Can MIMICS integrate with our other systems?
Yes. Our team works with you to define the integration scope — from financial networks such as SWIFT, RTGS and ACH to data warehouses, CRMs and report writers — and ensures compatibility.
How is maintenance priced?
As a rule of thumb, annual maintenance is approximately 15–20% of the licence fees. We provide free, detailed quotes.
Can we see a demo or speak to an existing client?
Yes. We offer live online demonstrations, on-site demonstrations and remote demos, and can put you in touch with an appropriate existing client as a reference.
Let’s scope your project.
Tell us which operations you want to automate. We’ll come back with the right systems, a timeline and a free, detailed quote.